![]() ![]() ![]() ![]() “It turns out to be a massive investment for something that is really an extra pair of hands,” Mr. The human servers were happy to have a robot to help them bus plates, he said, but Patty didn’t speed things up enough to turn over considerably more tables. While many customers enjoyed being served by the computer-run waitress, the cost of deploying Pattys to all the chain’s 120-plus restaurants would ultimately be too high for relatively marginal value, Mr. Nearly a year later, Patty is no longer rolling around BurgerFi’s floors. “Leveraging technology is a key factor in delivering guest and employee happiness,”Ĭhief technology officer at the company, said as he announced the new server. Patty was introduced in testing mode in Jupiter, Fla., last December. Upfront Costs, Uncertain ReturnsĬonsider the tale of Patty, a robot waiter at fast-casual chain Others have ground to a halt, sending companies back to technology that is less sci-fi, but can be deployed more quickly and cost-effectively. Some of those efforts have been successful, at least partly. Companies have entertained hopes that the growing variety of robots could help them not only weather the worker shortage, but speed up labor-intensive tasks, improve customer service by reducing the number of things the human workers have to do, and as an added bonus, position their brands as innovative and forward-leaning. ![]()
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